Cancellation & Refund Policy

Last Updated: January 21, 2026

1. Introduction

Docnity (“we”, “our”, “us”) is committed to providing reliable home healthcare services including doctor visits, nursing care, caregiver services, physiotherapy, lab tests, and medical equipment rentals. This Cancellation & Refund Policy explains how cancellations, refunds, and rescheduling requests are handled on our Platform.

By booking a service through Docnity, you agree to this policy.

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2. Booking Confirmation

All bookings are subject to confirmation by Docnity. You will receive a confirmation via SMS, email, or in-app notification once a healthcare professional is assigned to your request.

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3. Cancellation Policy

3.1 User Cancellation

You may cancel a confirmed booking subject to the following:

a) Doctor Visit / Nursing Care / Caregiver / Physiotherapy

• Cancellation within 12 hours of booking: Full refund (100%).

• Cancellation between 12 to 6 hours before scheduled time: 50% refund.

• Cancellation within 6 hours of scheduled time: No refund.

b) Lab Tests

• Cancellation within 12 hours of booking: Full refund.

• Cancellation within 6–12 hours before sample collection: 50% refund.

• Cancellation within 6 hours of sample collection: No refund.

c) Medical Equipment Rental

• Cancellation before delivery: Full refund.

• Cancellation after delivery but before usage: 50% refund (subject to inspection).

• Cancellation after usage: No refund.

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3.2 Docnity Cancellation

Docnity may cancel a booking due to:

• Unavailability of staff

• Emergency situations

• Safety concerns

• Service area limitations

If Docnity cancels, you will receive:

• Full refund, or

• Option to reschedule without extra charges

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4. Rescheduling

You may reschedule a confirmed booking subject to availability.

• Rescheduling more than 6 hours before scheduled time: Free.

• Rescheduling within 6 hours: ₹100 rescheduling fee may apply.

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5. Refund Process

Refunds will be processed using the original payment method:

• Credit/Debit Card / UPI / Wallet: 3–7 business days

• Net Banking: 5–10 business days

• Cash payments: Refund via bank transfer within 7 working days

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6. No-Show & Cancellation by Customer at Home

If the customer is unavailable at the scheduled time, or if the customer cancels after the healthcare professional has already reached the location, the following applies:

• No-show / Cancellation after arrival: No refund

• If the professional waits for more than 15 minutes: No refund

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7. Service Quality Issues

If you face issues with service quality, please contact our support immediately. We will review and may offer:

• Refund (full/partial), or

• Free re-service, or

• Credit for future bookings

This will be evaluated on a case-by-case basis.

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8. Contact Us

For cancellation or refund support:

📧 Email: docnitycare@gmail.com
📞 Phone: 9702106707

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9. Changes to Policy

Docnity reserves the right to modify this policy at any time. Any changes will be updated on the Platform and will take effect immediately.